R&M

Who we are

R&M Monitoring and Marketing Information
Operating since 2003, our company specializes in service quality and customer experience.

Since our founding, we’ve helped organizations improve performance in customer-facing areas and gain a competitive advantage in their industry.
Each monitoring program is custom-built to meet client needs. We collect and analyze data with a strong focus on details and each client’s unique goals.

We are proud members of the MSPA (Mystery Shopping Providers Association), and our clients benefit from shared knowledge with international companies and access to advanced mystery shopping methodologies.

What Sets Us Apart?

• Experience and proven expertise in managing large-scale service and customer experience measurement projects

• Our proprietary R-M Online system, which allows real-time data collection from multiple sources and presents results in a unified dashboard including task management and information retention tools

• Nationwide coverage — from Kiryat Shmona (and even farther north) to Eilat

• High availability and fast response times

• Top-tier service with personal attention

• Highly trained evaluators, selected and prepared through focused professional training

• Full transparency, reliability, and clear expectation alignment

Our Methodology

• A thorough selection and recruitment process for evaluators, tailored to the client’s specific needs

• A comprehensive training and certification process, including testing and onboarding

• On-site evaluation at the point of service or sale, with the interaction documented using a digital questionnaire

• Presentation of findings to the client via an advanced alert system and dashboard, customized to the organization’s requirements

The Power of Our R-M Online System

• Real-time access to personalized, goal-oriented data, including trend analysis over time

• task management capabilities, including deadline tracking and automatic notifications via email and SMS

• Based on our experience, we developed a dedicated mobile app for internal use by management, allowing organizations to conduct in-house evaluations and gain a significant competitive edge